ValtersIT sells access to a data API. The moment an API request is served, the data it returned has been fully and irreversibly delivered to you — there is no way to "return" data once it has left our servers, unlike a physical good or an unused digital license.
Credits that have been consumed through API usage are non-refundable under any circumstances, regardless of whether you are a business or individual customer.
Subscription charges (Standard/Pro) are final and non-refundable for the billing period they cover.
You may cancel your subscription at any time via the Stripe billing portal, accessible from your dashboard. Cancellation takes effect at the end of the current paid period — you retain full access until then. No partial refunds are issued for the remaining days of a billing period.
For business customers: All top-up credit purchases are final and non-refundable from the moment of purchase.
For individual (consumer) customers only: Under EU Consumer Rights Directive (Art. 16(m)), you have a 14-day right of withdrawal on top-up credit purchases, provided no credits from that purchase have been consumed. Once any credit from a top-up purchase has been used in an API call, the right of withdrawal for that entire purchase is waived — as you acknowledged at checkout and at registration.
To exercise your withdrawal right on unconsumed top-up credits, contact us at https://www.valtersit.com/contacts/ within 14 days of purchase. We will refund the full purchase amount within 14 days.
Once any credit from the purchase has been consumed, this right no longer applies.
By completing checkout (and separately, by checking the withdrawal waiver box at registration), you acknowledge that:
You will receive a confirmation email immediately after each purchase repeating this waiver. This email serves as your durable-medium confirmation under EU Directive 2011/83/EU Art. 8(7).
This policy does not limit any refund, reversal, or chargeback right you have under mandatory law that cannot be excluded by agreement — for example:
Contact us at https://www.valtersit.com/contacts/ for any billing issue. We investigate and correct genuine errors promptly.
Initiating a card chargeback instead of contacting us first may result in immediate suspension of your account pending resolution with our payment processor, Stripe. This does not affect your underlying legal rights — it is an operational measure to enable proper investigation.
This Refund Policy should be read together with our Terms of Service and Privacy Policy.